{"id":10104,"date":"2026-01-15T11:16:09","date_gmt":"2026-01-15T10:16:09","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10104"},"modified":"2026-01-15T11:16:09","modified_gmt":"2026-01-15T10:16:09","slug":"warum-der-technische-support-nur-per-e-mail-erfolgen-kann","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/de\/faq\/pourquoi-le-support-technique-ne-peut-se-faire-que-par-email\/","title":{"rendered":"Warum ist der technische Support nur per E-Mail m\u00f6glich?"},"content":{"rendered":"<p>E-Mails bieten Vorteile, die eine Hotline nicht hat. Erstens, <strong>Dank E-Mail verschwenden Sie keine Zeit unn\u00f6tig<\/strong> (bis ein Techniker verf\u00fcgbar ist). Au\u00dferdem k\u00f6nnen wir Ihnen per E-Mail Unterlagen, Screenshots, Anleitungen usw. zusenden, was telefonisch nicht m\u00f6glich ist. Alle per E-Mail \u00fcbermittelten Informationen erm\u00f6glichen es Ihnen zudem, zuk\u00fcnftige St\u00f6rungen selbstst\u00e4ndiger zu beheben.<\/p>\n<p>Per E-Mail k\u00f6nnen Sie uns auch Screenshots, Protokolle und andere Unterlagen zusenden, die oft dabei helfen, <strong>ein Problem schneller und genauer beschreiben<\/strong> als eine kurze telefonische Beschreibung. Das beugt vielen Missverst\u00e4ndnissen vor.<\/p>\n<p>Andererseits ist die Zeit, die ein Mitarbeiter am Telefon f\u00fcr jeden einzelnen Fall aufwenden kann, aus Kostengr\u00fcnden oft begrenzt, was bei E-Mails nicht der Fall ist: Ein Mitarbeiter kann sich <strong>so viel Zeit, wie n\u00f6tig ist, um die Vorgehensweise(n) zur L\u00f6sung Ihres Problems zu formulieren<\/strong>, w\u00e4hrend Sie etwas anderes tun.<\/p>\n<p>Aus all diesen Gr\u00fcnden bieten wir Ihnen <strong>Technischer Support ausschlie\u00dflich per E-Mail<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10104","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/de\/faq\/warum-der-technische-support-nur-per-e-mail-erfolgen-kann\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.antivirusedition.com\/de\/faq\/warum-der-technische-support-nur-per-e-mail-erfolgen-kann\/\" \/>\n<meta property=\"og:site_name\" content=\"Avast Antivirus Professionnel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\",\"name\":\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\"},\"datePublished\":\"2026-01-15T10:16:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/antivirusedition.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pourquoi le support technique ne peut se faire que par Email ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\"},\"alternateName\":\"Avast Pro Antivirus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/antivirusedition.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"width\":296,\"height\":92,\"caption\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\"},\"image\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Warum ist der technische Support nur per E-Mail m\u00f6glich? \u2013 Avast Antivirus Professional","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.antivirusedition.com\/de\/faq\/warum-der-technische-support-nur-per-e-mail-erfolgen-kann\/","og_locale":"de_DE","og_type":"article","og_title":"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel","og_description":"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. 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Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]","og_url":"https:\/\/www.antivirusedition.com\/de\/faq\/warum-der-technische-support-nur-per-e-mail-erfolgen-kann\/","og_site_name":"Avast Antivirus Professionnel","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/","url":"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/","name":"Warum ist der technische Support nur per E-Mail m\u00f6glich? \u2013 Avast Antivirus Professional","isPartOf":{"@id":"https:\/\/antivirusedition.com\/#website"},"datePublished":"2026-01-15T10:16:09+00:00","breadcrumb":{"@id":"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/antivirusedition.com\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.antivirusedition.com\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"Pourquoi le support technique ne peut se faire que par Email ?"}]},{"@type":"WebSite","@id":"https:\/\/antivirusedition.com\/#website","url":"https:\/\/antivirusedition.com\/","name":"Avast Pro Antivirus - Avast Professional Antivirus-L\u00f6sungen","description":"","publisher":{"@id":"https:\/\/antivirusedition.com\/#organization"},"alternateName":"Avast Pro Antivirus","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/antivirusedition.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/antivirusedition.com\/#organization","name":"Avast Pro Antivirus - Avast Professional Antivirus-L\u00f6sungen","url":"https:\/\/antivirusedition.com\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/antivirusedition.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.antivirusedition.com\/wp-content\/uploads\/2025\/11\/avast-logo-default-1.svg","contentUrl":"https:\/\/www.antivirusedition.com\/wp-content\/uploads\/2025\/11\/avast-logo-default-1.svg","width":296,"height":92,"caption":"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles"},"image":{"@id":"https:\/\/antivirusedition.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.antivirusedition.com\/de\/wp-json\/wp\/v2\/faq\/10104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.antivirusedition.com\/de\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.antivirusedition.com\/de\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.antivirusedition.com\/de\/wp-json\/wp\/v2\/media?parent=10104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}