{"id":10104,"date":"2026-01-15T11:16:09","date_gmt":"2026-01-15T10:16:09","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10104"},"modified":"2026-01-15T11:16:09","modified_gmt":"2026-01-15T10:16:09","slug":"why-can-technical-support-only-be-provided-by-email","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/en\/faq\/pourquoi-le-support-technique-ne-peut-se-faire-que-par-email\/","title":{"rendered":"Why is technical support only available via email?"},"content":{"rendered":"<p>Email has advantages that a helpline does not. Firstly, <strong>Email saves you from wasting time unnecessarily<\/strong> (whilst you wait for a technician to become available). Furthermore, via email, we can send you documentation, screenshots, procedures, etc., which is not possible over the phone. All the information sent by email will also enable you to be more self-reliant when resolving future incidents.<\/p>\n<p>You can also email us screenshots, logs and other documents, which often help us to <strong>to describe a problem more quickly and accurately<\/strong> rather than just a brief description over the phone. This helps to avoid a lot of misunderstandings.<\/p>\n<p>Furthermore, for cost-related reasons, a telephone agent is often limited in the amount of time they can devote to each case, whereas this is not the case with email, where an agent can spend <strong>as much time as is needed to draw up the procedure(s) for resolving your problem<\/strong>, whilst you\u2019re doing something else.<\/p>\n<p>For all these reasons, we provide you with <strong>Technical support is available via email only<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10104","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/\" \/>\n<meta property=\"og:site_name\" content=\"Avast Antivirus Professionnel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\",\"name\":\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\"},\"datePublished\":\"2026-01-15T10:16:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/why-can-technical-support-only-be-provided-by-email\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/antivirusedition.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pourquoi le support technique ne peut se faire que par Email ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\"},\"alternateName\":\"Avast Pro Antivirus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/antivirusedition.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"width\":296,\"height\":92,\"caption\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\"},\"image\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why is technical support only available via email? - Avast Antivirus Professional","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.antivirusedition.com\/en\/faq\/why-can-technical-support-only-be-provided-by-email\/","og_locale":"en_GB","og_type":"article","og_title":"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel","og_description":"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. 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