{"id":3647,"date":"2025-11-20T16:20:38","date_gmt":"2025-11-20T15:20:38","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&p=3647"},"modified":"2026-01-14T15:59:10","modified_gmt":"2026-01-14T14:59:10","slug":"i-have-paid-for-my-order-but-i-havent-received-the-order-confirmation-email-or-the-email-informing-me-that-my-key-has-been-dispatched-why-is-that","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/en\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/","title":{"rendered":"I\u2019ve paid for my order, but I haven\u2019t received an email confirming that my order has been registered, nor have I received an email informing me that my key has been delivered. Why is that?"},"content":{"rendered":"

The sending of order confirmation and delivery tracking emails is part of a partially automated process.<\/p>\n

Listed below are the most common reasons why you may not have received the emails informing you of the status of your Avast order:<\/p>\n

\u2013 the email address you provided when you created your account is invalid<\/strong>.
\n- Your email server is unavailable<\/strong> or encounters errors when receiving the email containing details of your order\u2019s processing.
\n\u2013 your Your email inbox is full<\/strong>, our emails cannot be delivered there.
\n\u2013 you use spam protection<\/strong>, our emails were intercepted because they were mistaken for spam.<\/p>\n

You can add contact(@)avastedition.com to your list of approved email addresses to resolve this issue.<\/p>","protected":false},"excerpt":{"rendered":"

L’envoi des emails de confirmation de commande, et de suivi de livraison font partie d’un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n’avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : – l’adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n’est pas […]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-3647","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nJ'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/en\/faq\/i-have-paid-for-my-order-but-i-havent-received-the-order-confirmation-email-or-the-email-informing-me-that-my-key-has-been-dispatched-why-is-that\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L’envoi des emails de confirmation de commande, et de suivi de livraison font partie d’un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n’avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : – l’adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n’est pas […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.antivirusedition.com\/en\/faq\/i-have-paid-for-my-order-but-i-havent-received-the-order-confirmation-email-or-the-email-informing-me-that-my-key-has-been-dispatched-why-is-that\/\" \/>\n<meta property=\"og:site_name\" content=\"Avast Antivirus Professionnel\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T14:59:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/\",\"name\":\"J'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. 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