{"id":3651,"date":"2025-11-20T16:23:32","date_gmt":"2025-11-20T15:23:32","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=3651"},"modified":"2026-01-14T15:53:26","modified_gmt":"2026-01-14T14:53:26","slug":"my-avast-antivirus-software-is-asking-me-for-a-password-that-i-dont-know-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/en\/faq\/mon-logiciel-antivirus-avast-me-demande-un-mot-de-passe-que-je-ne-connais-pas-comment-faire\/","title":{"rendered":"My Avast antivirus software is asking me for a password that I don\u2019t know. What should I do?"},"content":{"rendered":"<p>First, please restart your PC in Safe Mode, then show hidden folders, files and drives. Next, go to C:\\ProgramData\\AVAST Software\\Avast, open the Avast folder and delete the file aswResp.dat (make sure you start your PC in Safe Mode, otherwise you won\u2019t be able to delete it). Finally, close the folder and empty the Recycle Bin, then restart your PC as normal and launch Avast; the password will have been removed.<\/p>\n<p>The other option is to <a href=\"https:\/\/honzik.avcdn.net\/setup\/avast-av\/release\/avast_av_clear.exe\">Uninstall Avast using the uninstall utility<\/a> that you can <a href=\"https:\/\/honzik.avcdn.net\/setup\/avast-av\/release\/avast_av_clear.exe\">download here<\/a>. Then reinstall Avast.<\/p>","protected":false},"excerpt":{"rendered":"<p>Veuillez d&rsquo;abord red\u00e9marrer votre PC en mode sans \u00e9chec, puis afficher les dossiers, fichiers et lecteurs cach\u00e9s. Ensuite, allez sur C:ProgramDataAVAST SoftwareAvast dans le dossier Avast et supprimez le fichier aswResp.dat (surtout bien d\u00e9marrer le pc en mode sans \u00e9chec sinon la suppression est impossible). Enfin, fermez le dossier et videz la corbeille puis red\u00e9marrez [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-3651","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mon logiciel antivirus Avast me demande un mot de passe que je ne connais pas, comment faire ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/en\/faq\/my-avast-antivirus-software-is-asking-me-for-a-password-that-i-dont-know-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon logiciel antivirus Avast me demande un mot de passe que je ne connais pas, comment faire ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"Veuillez d&rsquo;abord red\u00e9marrer votre PC en mode sans \u00e9chec, puis afficher les dossiers, fichiers et lecteurs cach\u00e9s. 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