{"id":10104,"date":"2026-01-15T11:16:09","date_gmt":"2026-01-15T10:16:09","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10104"},"modified":"2026-01-15T11:16:09","modified_gmt":"2026-01-15T10:16:09","slug":"por-que-la-asistencia-tecnica-solo-se-puede-prestar-por-correo-electronico","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/es\/faq\/pourquoi-le-support-technique-ne-peut-se-faire-que-par-email\/","title":{"rendered":"\u00bfPor qu\u00e9 la asistencia t\u00e9cnica solo se puede prestar por correo electr\u00f3nico?"},"content":{"rendered":"<p>El correo electr\u00f3nico tiene ventajas que no tiene una l\u00ednea de atenci\u00f3n al cliente. En primer lugar, <strong>El correo electr\u00f3nico te evita perder tiempo innecesariamente<\/strong> (a la espera de que haya un t\u00e9cnico disponible). Por otra parte, por correo electr\u00f3nico podemos enviarle documentaci\u00f3n, capturas de pantalla, procedimientos, etc., algo que no es posible por tel\u00e9fono. Todos los elementos enviados por correo electr\u00f3nico le permitir\u00e1n, adem\u00e1s, ser m\u00e1s aut\u00f3nomo a la hora de resolver futuras incidencias.<\/p>\n<p>Por correo electr\u00f3nico, tambi\u00e9n puedes enviarnos capturas de pantalla, registros y otros documentos que, a menudo, permiten <strong>describir un problema de forma m\u00e1s r\u00e1pida y precisa<\/strong> que una breve descripci\u00f3n por tel\u00e9fono. As\u00ed se evitan muchos malentendidos.<\/p>\n<p>Por otra parte, por motivos relacionados con los costes, a menudo un agente telef\u00f3nico tiene un l\u00edmite en cuanto al tiempo que puede dedicar a cada caso, lo que no ocurre con el correo electr\u00f3nico, ya que un agente puede dedicar <strong>todo el tiempo que sea necesario para redactar el procedimiento o los procedimientos para resolver tu problema<\/strong>, mientras haces otra cosa.<\/p>\n<p>Por todas estas razones, os ofrecemos <strong>Asistencia t\u00e9cnica \u00fanicamente por correo electr\u00f3nico<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10104","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/es\/preguntas-frecuentes\/por-que-la-asistencia-tecnica-solo-se-puede-prestar-por-correo-electronico\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. 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