{"id":2773,"date":"2025-11-03T11:23:20","date_gmt":"2025-11-03T10:23:20","guid":{"rendered":"http:\/\/dovel"},"modified":"2026-01-15T10:06:02","modified_gmt":"2026-01-15T09:06:02","slug":"como-extraer-los-registros-para-una-solicitud-de-asistencia-tecnica","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/es\/faq\/comment-extraire-les-logs-pour-une-demande-de-support\/","title":{"rendered":"\u00bfC\u00f3mo se extraen los registros para una solicitud de asistencia t\u00e9cnica?"},"content":{"rendered":"<p>1. Haz clic en el enlace que aparece a continuaci\u00f3n para descargar la herramienta de soporte de Avast y gu\u00e1rdala en una ubicaci\u00f3n conocida de tu ordenador (como el escritorio de Windows):<br \/>\n<a href=\"http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe\">http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe<\/a><\/p>\n<p>2. Haz clic con el bot\u00f3n derecho del rat\u00f3n en el icono de la herramienta descargada y selecciona <strong>Ejecutar como administrador<\/strong> en el men\u00fa contextual.<\/p>\n<p>3. Si el cuadro de di\u00e1logo \u00abControl de cuentas de usuario\u00bb le pide que defina los permisos, haga clic en <strong>S\u00ed<\/strong> (o en <strong>Continuar<\/strong>).<\/p>\n<p>4. Si la herramienta de soporte de Avast no se ejecuta autom\u00e1ticamente, haz clic en <strong>Iniciar<\/strong><\/p>\n<p>A continuaci\u00f3n, solo tiene que enviarnos ese archivo como archivo adjunto por correo electr\u00f3nico, junto con una descripci\u00f3n del problema que ha surgido, a la direcci\u00f3n support(@)avastedition.com<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Cliquez sur le lien ci-dessous pour t\u00e9l\u00e9charger l\u2019outil de support Avast et le sauvegarder dans un emplacement familier de votre PC (tel que le bureau Windows) : http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez avec le bouton droit de la souris sur l\u2019ic\u00f4ne de l\u2019outil t\u00e9l\u00e9charg\u00e9 et s\u00e9lectionnez Ex\u00e9cuter en tant qu&rsquo;administrateur dans le menu contextuel. 3. Si [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-2773","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment extraire les logs pour une demande de support? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/es\/preguntas-frecuentes\/como-extraer-los-registros-para-una-solicitud-de-asistencia-tecnica\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment extraire les logs pour une demande de support? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"1. Cliquez sur le lien ci-dessous pour t\u00e9l\u00e9charger l\u2019outil de support Avast et le sauvegarder dans un emplacement familier de votre PC (tel que le bureau Windows) : http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez avec le bouton droit de la souris sur l\u2019ic\u00f4ne de l\u2019outil t\u00e9l\u00e9charg\u00e9 et s\u00e9lectionnez Ex\u00e9cuter en tant qu&rsquo;administrateur dans le menu contextuel. 3. 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