{"id":3647,"date":"2025-11-20T16:20:38","date_gmt":"2025-11-20T15:20:38","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=3647"},"modified":"2026-01-14T15:59:10","modified_gmt":"2026-01-14T14:59:10","slug":"he-pagado-mi-pedido-pero-no-he-recibido-ni-la-confirmacion-de-registro-del-mismo-por-correo-electronico-ni-el-correo-en-el-que-se-me-informa-de-la-entrega-de-mi-llave-por-que","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/es\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/","title":{"rendered":"He pagado mi pedido, pero no he recibido ni el correo electr\u00f3nico de confirmaci\u00f3n del registro de mi pedido ni el correo electr\u00f3nico en el que se me informa de la entrega de mi llave. \u00bfPor qu\u00e9?"},"content":{"rendered":"<p>El env\u00edo de los correos electr\u00f3nicos de confirmaci\u00f3n de pedido y de seguimiento del env\u00edo forma parte de un proceso parcialmente autom\u00e1tico.<\/p>\n<p>A continuaci\u00f3n se indican los motivos m\u00e1s frecuentes por los que es posible que no hayas recibido los correos electr\u00f3nicos en los que se te informa sobre la tramitaci\u00f3n de tu pedido de Avast:<\/p>\n<p>\u2013 la direcci\u00f3n de correo electr\u00f3nico que introdujiste al crear tu cuenta <strong>no es v\u00e1lido<\/strong>.<br \/>\n- <strong>Tu servidor de correo electr\u00f3nico no est\u00e1 disponible<\/strong> o si se producen errores al recibir el correo electr\u00f3nico con la informaci\u00f3n sobre la tramitaci\u00f3n de tu pedido.<br \/>\n\u2013 tu <strong>El buz\u00f3n de correo electr\u00f3nico est\u00e1 lleno<\/strong>, nuestros correos electr\u00f3nicos no pueden entregarse all\u00ed.<br \/>\n\u2013 utilizas <strong>protecci\u00f3n contra el spam<\/strong>, nuestros correos electr\u00f3nicos fueron interceptados, ya que se confundieron con spam.<\/p>\n<p>Puedes a\u00f1adir contact(@)avastedition.com a tu lista de direcciones de correo electr\u00f3nico autorizadas para resolver este problema.<\/p>","protected":false},"excerpt":{"rendered":"<p>L&rsquo;envoi des emails de confirmation de commande, et de suivi de livraison font partie d&rsquo;un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n&rsquo;avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : &#8211; l&rsquo;adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n&rsquo;est pas [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-3647","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>J&#039;ai pay\u00e9 ma commande, mais je n&#039;ai pas re\u00e7u la confirmation d&#039;enregistrement de ma commande par e-mail, ni l&#039;email m&#039;informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/es\/preguntas-frecuentes\/he-pagado-mi-pedido-pero-no-he-recibido-ni-la-confirmacion-de-registro-del-mismo-por-correo-electronico-ni-el-correo-en-el-que-se-me-informa-de-la-entrega-de-mi-llave-por-que\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J&#039;ai pay\u00e9 ma commande, mais je n&#039;ai pas re\u00e7u la confirmation d&#039;enregistrement de ma commande par e-mail, ni l&#039;email m&#039;informant de la livraison de ma cl\u00e9. 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