{"id":10104,"date":"2026-01-15T11:16:09","date_gmt":"2026-01-15T10:16:09","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10104"},"modified":"2026-01-15T11:16:09","modified_gmt":"2026-01-15T10:16:09","slug":"perche-lassistenza-tecnica-puo-essere-fornita-solo-via-e-mail","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/it\/faq\/pourquoi-le-support-technique-ne-peut-se-faire-que-par-email\/","title":{"rendered":"Perch\u00e9 l'assistenza tecnica \u00e8 disponibile solo via e-mail?"},"content":{"rendered":"<p>L'e-mail presenta dei vantaggi che una hotline non ha. Innanzitutto, <strong>L'e-mail ti evita di perdere tempo inutilmente<\/strong> (in attesa che un tecnico sia disponibile). D\u2019altra parte, tramite e-mail possiamo inviarvi documentazione, schermate, procedure\u2026 ecc., cosa che non \u00e8 possibile fare per telefono. Tutti i materiali inviati via e-mail vi consentiranno inoltre di essere pi\u00f9 autonomi nella risoluzione di eventuali problemi futuri.<\/p>\n<p>Tramite e-mail potete anche inviarci screenshot, log e altri documenti che spesso consentono di <strong>descrivere un problema in modo pi\u00f9 rapido e preciso<\/strong> piuttosto che una breve descrizione al telefono. Questo permette di evitare molti malintesi.<\/p>\n<p>D'altra parte, per ragioni legate ai costi, molto spesso un operatore telefonico ha a disposizione un tempo limitato da dedicare a ogni pratica, cosa che non accade via e-mail, dove un operatore pu\u00f2 dedicare <strong>tutto il tempo necessario per redigere la procedura o le procedure per risolvere il vostro problema<\/strong>, mentre fate qualcos'altro.<\/p>\n<p>Per tutti questi motivi, vi forniamo <strong>Assistenza tecnica esclusivamente via e-mail<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10104","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/it\/faq\/perche-lassistenza-tecnica-puo-essere-fornita-solo-via-e-mail\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. 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