{"id":10104,"date":"2026-01-15T11:16:09","date_gmt":"2026-01-15T10:16:09","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&#038;p=10104"},"modified":"2026-01-15T11:16:09","modified_gmt":"2026-01-15T10:16:09","slug":"por-que-razao-o-apoio-tecnico-so-pode-ser-prestado-por-e-mail","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/pt\/faq\/pourquoi-le-support-technique-ne-peut-se-faire-que-par-email\/","title":{"rendered":"Por que \u00e9 que o apoio t\u00e9cnico s\u00f3 pode ser prestado por e-mail?"},"content":{"rendered":"<p>O e-mail tem vantagens que uma linha de apoio n\u00e3o tem. Em primeiro lugar, <strong>O e-mail evita que perca tempo desnecessariamente<\/strong> (at\u00e9 que um t\u00e9cnico esteja dispon\u00edvel). Por outro lado, por e-mail, podemos enviar-lhe documenta\u00e7\u00e3o, capturas de ecr\u00e3, procedimentos\u2026 etc., o que n\u00e3o \u00e9 poss\u00edvel por telefone. Todos os elementos enviados por e-mail permitir-lhe-\u00e3o tamb\u00e9m ser mais aut\u00f3nomo na resolu\u00e7\u00e3o de futuros incidentes.<\/p>\n<p>Por e-mail, tamb\u00e9m pode enviar-nos capturas de ecr\u00e3, registos e outros documentos que, muitas vezes, permitem <strong>descrever um problema de forma mais r\u00e1pida e precisa<\/strong> do que uma breve descri\u00e7\u00e3o por telefone. Isso evita muitos mal-entendidos.<\/p>\n<p>Por outro lado, por raz\u00f5es relacionadas com os custos, muitas vezes um agente de atendimento telef\u00f3nico tem um tempo limitado que pode dedicar a cada caso, o que n\u00e3o acontece por e-mail, onde um agente pode dedicar <strong>todo o tempo que for necess\u00e1rio para redigir o(s) processo(s) de resolu\u00e7\u00e3o do seu problema<\/strong>, enquanto faz outra coisa.<\/p>\n<p>Por todas estas raz\u00f5es, disponibilizamos-lhe <strong>suporte t\u00e9cnico apenas por e-mail<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. D\u2019abord, l\u2019email vous \u00e9vite de perdre du temps inutilement (\u00e0 attendre qu\u2019un technicien soit disponible). D\u2019autre part, par email, nous pouvons vous envoyer de la documentation, des copies d\u2019\u00e9cran, des proc\u00e9dures\u2026etc. ce qui n\u2019est pas possible par t\u00e9l\u00e9phone. Tous les \u00e9l\u00e9ments envoy\u00e9s par Email, vous permettront aussi [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-10104","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/pt\/faq\/por-que-razao-o-apoio-tecnico-so-pode-ser-prestado-por-e-mail\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pourquoi le support technique ne peut se faire que par Email ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L\u2019email dispose d\u2019avantages que n\u2019a pas une hotline. 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