{"id":2773,"date":"2025-11-03T11:23:20","date_gmt":"2025-11-03T10:23:20","guid":{"rendered":"http:\/\/dovel"},"modified":"2026-01-15T10:06:02","modified_gmt":"2026-01-15T09:06:02","slug":"como-extrair-os-registos-para-um-pedido-de-assistencia","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/pt\/faq\/comment-extraire-les-logs-pour-une-demande-de-support\/","title":{"rendered":"Como extrair os registos para um pedido de assist\u00eancia?"},"content":{"rendered":"<p>1. Clique na liga\u00e7\u00e3o abaixo para descarregar a ferramenta de suporte da Avast e guard\u00e1-la num local de f\u00e1cil acesso no seu computador (como a \u00e1rea de trabalho do Windows):<br \/>\n<a href=\"http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe\">http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe<\/a><\/p>\n<p>2. Clique com o bot\u00e3o direito do rato no \u00edcone da ferramenta descarregada e selecione <strong>Executar como administrador<\/strong> no menu contextual.<\/p>\n<p>3. Se lhe for solicitado que defina as autoriza\u00e7\u00f5es na caixa de di\u00e1logo \u00abControlo de Conta de Utilizador\u00bb, clique em <strong>Sim<\/strong> (ou em <strong>Continuar<\/strong>).<\/p>\n<p>4. Se a ferramenta de suporte da Avast n\u00e3o for executada automaticamente, clique em <strong>Iniciar<\/strong><\/p>\n<p>Depois, basta enviar-nos esse ficheiro como anexo por e-mail, juntamente com a descri\u00e7\u00e3o do problema encontrado, para o endere\u00e7o support(@)avastedition.com<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Cliquez sur le lien ci-dessous pour t\u00e9l\u00e9charger l\u2019outil de support Avast et le sauvegarder dans un emplacement familier de votre PC (tel que le bureau Windows) : http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez avec le bouton droit de la souris sur l\u2019ic\u00f4ne de l\u2019outil t\u00e9l\u00e9charg\u00e9 et s\u00e9lectionnez Ex\u00e9cuter en tant qu&rsquo;administrateur dans le menu contextuel. 3. Si [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-2773","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment extraire les logs pour une demande de support? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/pt\/faq\/como-extrair-os-registos-para-um-pedido-de-assistencia\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment extraire les logs pour une demande de support? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"1. Cliquez sur le lien ci-dessous pour t\u00e9l\u00e9charger l\u2019outil de support Avast et le sauvegarder dans un emplacement familier de votre PC (tel que le bureau Windows) : http:\/\/utils.support.tools.avast.com\/tools\/support\/utils\/avastsupport.exe 2. Cliquez avec le bouton droit de la souris sur l\u2019ic\u00f4ne de l\u2019outil t\u00e9l\u00e9charg\u00e9 et s\u00e9lectionnez Ex\u00e9cuter en tant qu&rsquo;administrateur dans le menu contextuel. 3. 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