{"id":3647,"date":"2025-11-20T16:20:38","date_gmt":"2025-11-20T15:20:38","guid":{"rendered":"https:\/\/test.antivirusedition.com\/?post_type=faq&p=3647"},"modified":"2026-01-14T15:59:10","modified_gmt":"2026-01-14T14:59:10","slug":"ja-paguei-a-minha-encomenda-mas-nao-recebi-a-confirmacao-do-registo-da-minha-encomenda-por-e-mail-nem-o-e-mail-a-informar-me-da-entrega-da-minha-chave-porque","status":"publish","type":"faq","link":"https:\/\/www.antivirusedition.com\/pt\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/","title":{"rendered":"Paguei a minha encomenda, mas n\u00e3o recebi o e-mail de confirma\u00e7\u00e3o do registo da minha encomenda, nem o e-mail a informar-me da entrega da minha chave. Porqu\u00ea?"},"content":{"rendered":"

O envio dos e-mails de confirma\u00e7\u00e3o de encomenda e de acompanhamento da entrega faz parte de um processo parcialmente autom\u00e1tico.<\/p>\n

A seguir, apresentam-se os motivos mais frequentes pelos quais n\u00e3o recebeu os e-mails a inform\u00e1-lo sobre o processamento da sua encomenda da Avast:<\/p>\n

\u2013 o endere\u00e7o de e-mail introduzido aquando da cria\u00e7\u00e3o da sua conta n\u00e3o \u00e9 v\u00e1lido<\/strong>.
\n\u2013 O seu servidor de e-mail est\u00e1 indispon\u00edvel<\/strong> ou apresenta erros ao receber o e-mail com as informa\u00e7\u00f5es sobre o processamento da sua encomenda.
\n\u2013 o seu A caixa de correio eletr\u00f3nico est\u00e1 cheia<\/strong>, os nossos e-mails n\u00e3o podem ser entregues nesse endere\u00e7o.
\n\u2013 utiliza prote\u00e7\u00e3o contra o spam<\/strong>, os nossos e-mails foram interceptados, tendo sido considerados spam.<\/p>\n

Pode adicionar contact(@)avastedition.com aos seus endere\u00e7os de e-mail autorizados para resolver este problema.<\/p>","protected":false},"excerpt":{"rendered":"

L’envoi des emails de confirmation de commande, et de suivi de livraison font partie d’un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n’avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : – l’adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n’est pas […]<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-3647","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"\nJ'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusedition.com\/pt\/faq\/ja-paguei-a-minha-encomenda-mas-nao-recebi-a-confirmacao-do-registo-da-minha-encomenda-por-e-mail-nem-o-e-mail-a-informar-me-da-entrega-da-minha-chave-porque\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel\" \/>\n<meta property=\"og:description\" content=\"L’envoi des emails de confirmation de commande, et de suivi de livraison font partie d’un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n’avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : – l’adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n’est pas […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.antivirusedition.com\/pt\/faq\/ja-paguei-a-minha-encomenda-mas-nao-recebi-a-confirmacao-do-registo-da-minha-encomenda-por-e-mail-nem-o-e-mail-a-informar-me-da-entrega-da-minha-chave-porque\/\" \/>\n<meta property=\"og:site_name\" content=\"Avast Antivirus Professionnel\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T14:59:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/\",\"name\":\"J'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\"},\"datePublished\":\"2025-11-20T15:20:38+00:00\",\"dateModified\":\"2026-01-14T14:59:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.antivirusedition.com\\\/faq\\\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/antivirusedition.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/www.antivirusedition.com\\\/en\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"J’ai pay\u00e9 ma commande, mais je n’ai pas re\u00e7u la confirmation d’enregistrement de ma commande par e-mail, ni l’email m’informant de la livraison de ma cl\u00e9. Pourquoi ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#website\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\"},\"alternateName\":\"Avast Pro Antivirus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/antivirusedition.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#organization\",\"name\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\",\"url\":\"https:\\\/\\\/antivirusedition.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.antivirusedition.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/avast-logo-default-1.svg\",\"width\":296,\"height\":92,\"caption\":\"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles\"},\"image\":{\"@id\":\"https:\\\/\\\/antivirusedition.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Paguei a minha encomenda, mas n\u00e3o recebi o e-mail de confirma\u00e7\u00e3o do registo da minha encomenda, nem o e-mail a informar-me da entrega da minha chave. Porqu\u00ea? - Avast Antivirus Professional","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.antivirusedition.com\/pt\/faq\/ja-paguei-a-minha-encomenda-mas-nao-recebi-a-confirmacao-do-registo-da-minha-encomenda-por-e-mail-nem-o-e-mail-a-informar-me-da-entrega-da-minha-chave-porque\/","og_locale":"pt_PT","og_type":"article","og_title":"J'ai pay\u00e9 ma commande, mais je n'ai pas re\u00e7u la confirmation d'enregistrement de ma commande par e-mail, ni l'email m'informant de la livraison de ma cl\u00e9. Pourquoi ? - Avast Antivirus Professionnel","og_description":"L’envoi des emails de confirmation de commande, et de suivi de livraison font partie d’un processus partiellement automatique. Sont mentionn\u00e9es ci-dessous, les raisons les plus fr\u00e9quentes pour lesquelles vous n’avez pas re\u00e7u les emails vous informant du traitement de votre commande Avast : – l’adresse E-mail entr\u00e9e \u00e0 la cr\u00e9ation de votre compte n’est pas […]","og_url":"https:\/\/www.antivirusedition.com\/pt\/faq\/ja-paguei-a-minha-encomenda-mas-nao-recebi-a-confirmacao-do-registo-da-minha-encomenda-por-e-mail-nem-o-e-mail-a-informar-me-da-entrega-da-minha-chave-porque\/","og_site_name":"Avast Antivirus Professionnel","article_modified_time":"2026-01-14T14:59:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.antivirusedition.com\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/","url":"https:\/\/www.antivirusedition.com\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/","name":"Paguei a minha encomenda, mas n\u00e3o recebi o e-mail de confirma\u00e7\u00e3o do registo da minha encomenda, nem o e-mail a informar-me da entrega da minha chave. Porqu\u00ea? - Avast Antivirus Professional","isPartOf":{"@id":"https:\/\/antivirusedition.com\/#website"},"datePublished":"2025-11-20T15:20:38+00:00","dateModified":"2026-01-14T14:59:10+00:00","breadcrumb":{"@id":"https:\/\/www.antivirusedition.com\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.antivirusedition.com\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.antivirusedition.com\/faq\/jai-paye-ma-commande-mais-je-nai-pas-recu-la-confirmation-denregistrement-de-ma-commande-par-e-mail-ni-lemail-minformant-de-la-livraison-de-ma-cle-pourquoi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/antivirusedition.com\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/www.antivirusedition.com\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"J’ai pay\u00e9 ma commande, mais je n’ai pas re\u00e7u la confirmation d’enregistrement de ma commande par e-mail, ni l’email m’informant de la livraison de ma cl\u00e9. Pourquoi ?"}]},{"@type":"WebSite","@id":"https:\/\/antivirusedition.com\/#website","url":"https:\/\/antivirusedition.com\/","name":"Avast Pro Antivirus - Solu\u00e7\u00f5es antiv\u00edrus Avast Professional","description":"","publisher":{"@id":"https:\/\/antivirusedition.com\/#organization"},"alternateName":"Avast Pro Antivirus","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/antivirusedition.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/antivirusedition.com\/#organization","name":"Avast Pro Antivirus - Solu\u00e7\u00f5es antiv\u00edrus Avast Professional","url":"https:\/\/antivirusedition.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/antivirusedition.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.antivirusedition.com\/wp-content\/uploads\/2025\/11\/avast-logo-default-1.svg","contentUrl":"https:\/\/www.antivirusedition.com\/wp-content\/uploads\/2025\/11\/avast-logo-default-1.svg","width":296,"height":92,"caption":"Avast Pro Antivirus - Solutions antivirus Avast Professionnelles"},"image":{"@id":"https:\/\/antivirusedition.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.antivirusedition.com\/pt\/wp-json\/wp\/v2\/faq\/3647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.antivirusedition.com\/pt\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.antivirusedition.com\/pt\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.antivirusedition.com\/pt\/wp-json\/wp\/v2\/media?parent=3647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}