I’ve paid for my order, but I haven’t received an email confirming that my order has been registered, nor have I received an email informing me that my key has been delivered. Why is that?

The sending of order confirmation and delivery tracking emails is part of a partially automated process.

Listed below are the most common reasons why you may not have received the emails informing you of the status of your Avast order:

– the email address you provided when you created your account is invalid.
- Your email server is unavailable or encounters errors when receiving the email containing details of your order’s processing.
– your Your email inbox is full, our emails cannot be delivered there.
– you use spam protection, our emails were intercepted because they were mistaken for spam.

You can add contact(@)avastedition.com to your list of approved email addresses to resolve this issue.