Why is technical support only available via email?

Email has advantages that a helpline does not. Firstly, Email saves you from wasting time unnecessarily (whilst you wait for a technician to become available). Furthermore, via email, we can send you documentation, screenshots, procedures, etc., which is not possible over the phone. All the information sent by email will also enable you to be more self-reliant when resolving future incidents.

You can also email us screenshots, logs and other documents, which often help us to to describe a problem more quickly and accurately rather than just a brief description over the phone. This helps to avoid a lot of misunderstandings.

Furthermore, for cost-related reasons, a telephone agent is often limited in the amount of time they can devote to each case, whereas this is not the case with email, where an agent can spend as much time as is needed to draw up the procedure(s) for resolving your problem, whilst you’re doing something else.

For all these reasons, we provide you with Technical support is available via email only.